The ICMS Advantage
ICMS delivers agile automation, smart optimization, strong governance, and data-driven intelligence—powering seamless customer journeys and smarter, faster decisions.
Low-Code / No-Code
Flexibility
ICMS strives to ensure a low-code/no-code approach across our products—enabling rapid model building, strategy deployment, and flexible rule configuration to streamline automation and adapt quickly to evolving business needs.
A/B Testing & Continuous Learning
ICMS is committed to embedding A/B testing and continuous learning capabilities, empowering iterative optimization of credit underwriting, collections, and monitoring strategies for measurable performance gains.
Governance & Control
ICMS prioritizes governance and control through rigorous versioning, change management, comprehensive documentation, high data quality standards, and robust database design and architecture—ensuring reliability, traceability, and operational excellence.
Data Science Expertise
We support advanced data science needs including marketing and acquisition strategies, credit and risk modeling, portfolio segmentation, and collections optimization. Our approach combines continuous model monitoring with governance frameworks aligned to IFRS 9 and Basel standards—ensuring transparency, compliance, and measurable impact.
Why Choose Intelligent Customer Management Solutions (ICMS)
Smarter decisions. Streamlined operations. Real impact. ICMS empowers businesses to design, deploy, and optimise complex customer journeys.
We foster a culture rooted in integrity, delivery, and deep collaboration — built on a partnership approach and hyper-collaboration across teams.
- Built for practitioners, by practitioners
- Augmented by expert support
- Deep domain expertise
- Thoughtful, collaborative approach
Modular technology stack built for
adaptability & performance
ICMS Modeller
Empowering Users to Build, Evaluate, and Govern Models.
A low/no-code solution for logistic regression modelling (robust binning / WOE based) and lifecycle management.
“From dataset to deployment, our tool gives your team control, visibility, and compliance—all in one role-based platform.”
ICMS Decisioner
Smarter decisioning. Faster execution. Stronger governance.
Our decisioning engine empowers organisations to design, deploy, and govern decisions at scale.
“Flexible decisioning in an intuitive low-code interface for business users, whilst enabling advanced coding capabilities for developers—all within a single platform.”
ICMS Workflow
A Configurable Customer and Agent Workflow Platform for Seamless Customer Journeys.
Powered by an intelligent decision engine to ensure fast, personalized, and compliant experiences.
“Allowing Customers to move effortlessly between digital self-service and agent-assisted channels without losing progress.”