What it does and why it’s
important
A modern, cloud-native platform that sits on top of your Loan Management System.
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Smarter strategies
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Faster recoveries.
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Build industry best practice logistic regression models with zero coding
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Manage model lifecycle and governance through structured workflows
Key benefits
Data-driven intelligent collections
- Design and run collections campaigns with ease
- Deploy segmentation and dynamic treatments using embedded decisioning
- Automate engagement across SMS, WhatsApp, email, and voice
- Real-time APIs, database, and SFTP integration options
Tools, Insights & Flexibility
- Manage tasks via work-in-progress queues or dialer push
- Customizable desktop: layouts, icons, navigation tailored by agent
- Complete 360° view of customer: products, arrears, contracts, transactions
- Deployable in Azure or AWS for flexible scaling
Trusted Self-Service Engagement
- Integrated portal for customers to view products, scores, and contracts
- Make or restructure payments, set debit orders, download statements
- Real-time sync with agent workflows for consistent experience
- Strong authentication: OTP, knowledge-based questions, biometrics
The Solution
ICMS drives innovation in banking, credit, and regulatory compliance.
Discover how our platform achieves exceptional outcomes.
Key Differentiators
360° view
Single 360° view of customer and interactions
Integration
Fully integrated self-service + agent workflows
Personalise
Embedded decision engine for personalized strategies
Configureable
Highly configurable, no-code agent desktop
Scalable
Cloud-native deployment for scale and resilience
End-to-end
End-to-end debit order and payments management